Allies of Skin USA

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If you wish to return your order, please start a return here.

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RETURN POLICY

How can I track my order?

TRACK YOUR ORDER

Press and PR

Wholesale

Become an Allies of Skin Affiliate

PARTNERSHIPS

Find Your Perfect Allies Routine

TAKE THE SKINCARE QUIZ

Find Your Best Products with the Founder’s Guide

FOUNDER'S GUIDE

How do I know when my product will expire?

I reordered a product and noticed that it seems to smell a little different. Why is that so?

Can I use your products during pregnancy?

What skin types are your products suitable for?

Global Retailers

India Retailers

China Retailers

Are your products non-comedogenic?

Are your products vegan?

When will a certain product be back in stock?

Samples

OUR PRODUCTS

Where does ALLIES ship to?

Where do you ship from?

When will my order ship?

I did not receive my order, what can I do?

How do I update my order?

How can I check the status of my order?

What if my order has been processed and the address is incorrect?

Do you deliver to PO boxes or DHL Service Points?

Taxes and Duties

Stockists and Retailers

DELIVERY AND SHIPPING

How can I edit or cancel my order?

Purchase limits

Personal use only

Why did you cancel my order?

ORDER POLICY

Return Policy

How to return

How do I return products received during a promotional offer?

Black Friday Campaign Returns

My items arrived damaged. What should I do?

Can I return/exchange a product that wasn't purchased on Allies.shop?

Return shipping costs

What should I do if I received the wrong product?

Can I exchange my product?

Can I return items from a bundled or set purchase?

What happens to my refund if my order no longer qualifies for free shipping?

How do I sign up for the ALLIES Rewards Club?

How can I earn Loyalty Points?

How do I redeem my Points?

How do I check my Points balance and my Tier Status?

Can I combine Points with other discount codes?

What are Tier Levels?

How do I unlock new Tier Levels?

What is the minimum spend for code redemption?

Can I reverse a redeemed code?

What happens to my points if I make a return?

Do my points expire?

LOYALTY REWARDS

What is Subscribe & Save?

How do I subscribe to a product?

Can I combine Subscribe & Save discounts with other promotions or codes?

How do I manage or cancel my subscription?

Will I earn loyalty points on Subscribe & Save orders?

Can I opt-in to Subscribe & Save for multiple products within the same order?

Can I opt-in to Subscribe & Save and make a one-time purchase within the same order?

Start a returnUpdated 2 months ago