NOTE: This policy is applicable to orders placed on our US store only. We want you to feel confident in your purchase. If for any reason you are not satisfied, you may return your order under the following conditions:. Return Window. Returns must be
We understand that you may change your mind after placing an order. That’s why we offer a 2-hour cancellation window. Why only 2 hours?Our order processing begins almost immediately to ensure fast shipping. This policy allows us to serve all customer
NOTE: This return process applies to US orders only!1. Ensure your product is in slightly used, usable condition — not empty or heavily used. If possible, place it back in its original packaging to keep it secure during transit.2. Attach your return
If you wish to return your order, please start a return here.
If you received a free gift with your order during a promotional offer and want to return your products, please return the free gift(s) as well. Otherwise, we will not be able to process your return. If you wish to return your order, please start a r
1. Can I return individual items from my Black Friday Campaign order?. Due to the exceptional discounts offered during the Black Friday Campaign, we are only able to accept returns for the entire order. Individual item returns will not be allowed. 2.
Please contact us immediately, within 48 hours receiving the order, at [email protected]. Please provide us with your order number and some photos of the damaged product/s. If you wish to return your order, please start a return here.
If you have purchased our products from one of our authorized resellers, please contact that retailer for return or exchange information.
Please note that shipping costs for returned items are to be borne entirely by the customer and will not be refunded.
Please complete our Contact Form or email us at [email protected] within 48 hours of receiving the order so that we can take care of this for you. Please provide us with your order number along with a photo of the incorrect item/s you received.
We apologize, but currently, we do not offer exchanges due to changes that may affect your order’s pricing and total value. All sales are final.
If you want to return an item from a bundle or set, you need to return the entire bundle or set. We cannot process partial returns for bundled or set items.
If returning item(s) causes your order total to drop below the minimum for free shipping, the shipping charges will be deducted from your refund.